Can you deliver the kind of outstanding service that sets the BMW brand apart?
BMW Group Retail
Working in BMW Group Retail is an altogether different experience to any other career you might have known – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.
Welcome to the future of automotive retail
Our market is changing and so too are our customers. We understand that every customer’s relationship to their vehicle is personal, and that every customer need is different. So we provide a service that is genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen.
We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.
You’ll be the first point of contact for our customers calling or visiting our showroom. As well as greeting our guests you will be carrying out a variety of daily administrative and housekeeping tasks relating to ensuring our exacting showroom standards are always met. It’s all about giving BMW customers an excellent first impression.
You will have previous experience of working as a receptionist in a prestigious establishment and providing an excellent customer experience in person or by telephone. In order to facilitate a smooth transfer of the customer through each stage of the sales process, you will promote excellent customer service by greeting all customers contacting the Centre in a professional and courteous manner and in accordance with Brand Guidelines, you will distribute enquiries, passing calls and messages to colleagues in an accurate, timely and appropriate manner.
Additionally, you will be responsible for entering customer data onto the required system within stated timescales whilst providing ad-hoc administrative support including regular updates, logging tasks and compiling customer letters,
Your hard work will be rewarded with a pension scheme and access to bespoke training courses at the state-of-the-art BMW Training Academy, globally recognised BMW accreditation and certification