You know what customers want and how they want to be treated. Their complete satisfaction is your aim and that is what you will communicate to your Sales team. Driven, enthusiastic and passionate about the brand, you’ll create the plans and inspire the work that achieves great results.
You will share your customer’s journey, providing help and support that goes above and beyond at every turn, finding the car that is perfect for their wants and needs. You’ll build a link, based on trust and understanding, from the moment you first meet them to handing over the keys and beyond, you bring our brand to life.
Meticulous training and first-hand experience will give you a unique understanding of all our products. You’ll be able to explain them clearly and engagingly to customers, from vehicle presentations to advice on accessories, you bring our products to life.
Service and repairs are of the utmost importance to our customers - which means they are of the utmost importance to us. They can present a myriad of questions. As a link between the customers and the workshop, you will ensure customers know all they need to make informed decisions - from first contact to vehicle collection.
AFTERSALES RETENTION MANAGER.
Keeping customers loyal, happy and engaged, whilst finding opportunities to acquire new customers is what motivates you. You’ll have a clear oversight of all business processes and as a key member of the management team, you’ll be behind innovative campaigns that will contribute to the effectiveness of the Aftersales Department and satisfaction of your customers.
Working on technically advanced cars requires great attention to detail and an ability to carry out servicing, repairs and maintenance with consistent high quality. You’ll have an appetite to continue to develop your skills and expertise through continued training at our BMW Group Academy with courses including High Voltage Training. It’s an essential component in ensuring the best relationship with our customers.
You’ll give individual advice to customers on everything from Genuine BMW and MINI Wheels and Tyres, to M Performance Parts and JCW Accessories. With a keen eye for detail, you’ll manage stock levels and deliveries, ensuring all orders are processed in a timely manner. Strong communication skills are essential as this role works alongside both internal and external stakeholders.